1. Purpose

Timetabling Solutions is committed to transparency and ensuring that users are informed of any changes to our Privacy Policy and Terms and Conditions. This policy outlines the procedures for notifying users of updates and obtaining their explicit consent before they continue using our software.

2. Scope

This policy applies to all users of Timetabling Solutions’ software, including schools, administrators, and individual users who interact with our software.

3. Notification of Changes

When updates occur to our Privacy Policy or Terms and Conditions, Timetabling Solutions will:

  • Provide a clear and prominent notification to users that are subscribed to receive policy change updates via email and/or in-application alerts.

  • Outline the key changes made and how they may impact users on electronic newsletters, upcoming releases, and topics such as software update alerts.

  • Include a direct link to the updated Privacy Policy and Terms and Conditions for users to review.

  • Provide a minimum of 30 days’ notice before significant changes take effect if they alter the way users interact with the service or affect their rights and obligations under the policy.

  • No notification is required for minor updates such as wording clarifications, spelling corrections, or other non-substantive changes that do not alter users' understanding or obligations.

4. Explicit User Consent

To ensure compliance with applicable laws and regulations, including the Australian Privacy Act 1988 (Cth), GDPR, and UK GDPR, users must explicitly consent to the updated Privacy Policy and Terms and Conditions before they can continue using our services. This will be achieved by:

  • Requiring users to review and accept the updated policies via an acknowledgment prompt within the application.

  • Providing an “Accept” button that signifies explicit consent to the new terms.

  • Preventing continued use of the service until acceptance is recorded.

5. User Support and Queries

Users will have access to support channels if they have questions regarding the updates. Timetabling Solutions will:

  • Provide the full policy and a summary of key changes in simple and clear language on their public facing knowledgebase.

  • Users may seek clarification by submitting a support ticket when accessing the software, emailing support@timetabling.com.au or calling +61 3 5228 3700, Monday to Friday, 9 am to 5 pm, local time, Melbourne, Australia.

6. Compliance and Record Keeping

Timetabling Solutions will maintain records of user acknowledgments and consents to ensure compliance with legal and regulatory obligations.

  • Acknowledgment records will be retained as required for legal and compliance purposes.

  • Users cannot erase their acknowledgment records as they form part of contractual and regulatory compliance.

  • However, users may request a review of their acknowledgment record if they believe it was recorded in error or have concerns regarding their consent.



Last updated: March 2025

Contact Us
Email: support@timetabling.com.au
Phone: + 61 3 5228 3700 (M-F, 9-5, AEST)
Letter: Timetabling Solutions, PO Box 928, TORQUAY 3228, Australia.